Cancellation Policy

You must provide us with sufficient notice (7pm the night before a session) if cancelling or rescheduling a session. Otherwise, you will be charged 100% of the session rate.  On the first occurrence, we will only charge half the session, provided you do call us.  You will always be charged 100% for a no-show (you did not leave us a message before the session time).

Bad Roads/Weather-Related Cancellations:

Updated October 1, 2009.

Please note that we do NOT tie ourselves to the local school boards’ decision to close. They make their decision very early in the morning, and conditions have often changed considerably by late afternoon when most of our students attend our centres.

If we close due to weather, we will not charge your account for that evening. We will post closure information on the main page of our website by about 3:00 pm and will do our best to reach you by phone and/or email so that you do not arrive at a closed office. If we are open but you do not feel safe travelling on the roads to come in, we regret that we must still charge for the session as described in our cancellation policy above.

In Waterloo and Barrie, if public transit is cancelled due to weather (not a strike), you may safely assume we will close. In Orangeville, if the police have closed one or more highways into Orangeville, you may safely assume we will close.